Always Prepared

Because a rota that doesn't load is just a piece of paper in the rain.

Domain Registration Notice

Please be aware that domain registrations are governed by separate registration agreements, privacy policies, and terms and conditions. These are available for review at ScoutingSite Domains.

Service Level Agreement

Last Revised: August 2026

1. Service Commitment

Scouting Site™ strives to provide a reliable, high-availability platform. Our goal is to maintain a 99.9% Uptime for the Platform Core and Public Website Rendering, excluding scheduled maintenance.

2. Infrastructure

Our core services are hosted on OVHcloud infrastructure within the United Kingdom. We utilize enterprise-grade Anti-DDoS and redundant hardware to ensure your data is safer than a locked equipment trailer.

3. Support Response Times

Severity	Target Response
Critical (Full Outage)	12 Hours
High (Payment/Login Issues)	24 Hours
General (Setup/How-to)	48 Hours

Service Exclusions

The 99.9% Uptime Commitment and Service Credit policy DOES NOT apply to the following services due to their reliance on third-party global infrastructure:

ScoutingSite AI: Availability is dependent on Google Gemini. We are not liable for uptime issues, latency, or "hallucinations" originating from the AI provider.
Domain Services: Dependent on the global DNS system and Registry partners (e.g., Nominet). This includes failed registrations due to user-entry errors or DNS propagation delays.
Group Email Services: Reliability is dependent on our upstream provider (Tucows/OpenSRS). We facilitate the management but do not guarantee 100% mail delivery or inbox uptime.
OSM Integration: Availability is dependent on the Online Scout Manager API.

4. Data Backups

Daily backups are stored in a secondary UK location. Our Recovery Point Objective (RPO) is 24 hours, meaning in a worst-case scenario, you would lose no more than one day of data entry.

5. Maintenance Windows

Routine updates happen between 02:00 and 05:00 GMT. Emergency security patches may occur at any time and will be noted on our Status Page.

6. Service Credits & Liability

If the Platform Core falls below our 99.9% commitment, you are entitled to Service Credits as follows:

The 1% Rule

For every full hour of unscheduled platform downtime, we will credit your account 1% of your monthly subscription fee, up to a maximum of 100% of that month’s value.

Scope:

Service credits apply only to the inability to access the ScoutingSite Dashboard or the public-facing rendering of your hosted website. Third-party exclusions listed in Section 4 are not eligible for credits.

Live System Status

Check the System Status page for updates. ScoutingSite™ is a trading name of Camp & Event Solutions Ltd.